In East Sussex, Southern Water is our water supplier and they have a number of schemes to assist households with particular needs.
You may be entitled to a reduction in your bill if you have a water meter and use a large amount of water. To qualify, you must satisfy certain criteria.
If you’re claiming Income Support, Jobseeker’s Allowance, Employment Support Allowance or Pension Credit, Jobcentre Plus may consider paying Southern Water directly out of your benefits.
If you’re able to start paying what you owe for the current year by regular instalments, Southern Water will pay the same amount for you from your arrears.
Southern Water’s Essentials Tariff is designed to help customers who are struggling to pay their water services charges. It provides a discount of at least 20 per cent on future bills. You may qualify if your water services charges are high compared to the amount of income your household receives, or if you and anyone living with you receive pension credit.