Water help

Water help

In East Sussex, Southern Water is our water supplier and they have a number of schemes to assist households with particular needs.

You may be entitled to a reduction in your bill if you have a water meter and use a large amount of water. To qualify, you must satisfy certain criteria.

If you’re claiming Income Support, Jobseeker’s Allowance, Employment Support Allowance or Pension Credit, Jobcentre Plus may consider paying Southern Water directly out of your benefits.

If you’re able to start paying what you owe for the current year by regular instalments, Southern Water will pay the same amount for you from your arrears.

Southern Water’s Essentials Tariff is designed to help customers who are struggling to pay their water services charges. It provides a discount of at least 20 per cent on future bills. You may qualify if your water services charges are high compared to the amount of income your household receives, or if you and anyone living with you receive pension credit.

South East Water 

If you find yourself struggling to pay your bill, or you want to find out more about the different support tariffs we offer, pop your details into the form below. A member of our Customer Care team will then be assigned to you and get in touch to see how we can help.

Please be assured all of our advisors are specially trained to offer confidential advice and support.

You can also send us a private message on Facebook or call us on 0333 000 2468. Lines are open Monday to Friday between 8am – 7pm, and Saturdays between 8am and 1pm).

Social Tariff

To qualify for the Social Tariff you must have a household income of less than the HMRC’s low income threshold, which currently is £16,105 (excluding any disability payments that you receive).


WaterSure caps your charges to our average bill. You could be considered for WaterSure if you are a metered customer in receipt of certain qualifying benefits, have either three or more children under the age of 19, or have someone in your home with a medical condition which means you use a lot of water.

Helping Hand 

Our Helping Hand scheme is funded by donations from us and offers financial assistance to clear water and sewerage debt owed.

We make grants through the scheme to our customers who demonstrate they are taking steps to achieve financial stability but need help clearing water and sewerage debt which has built up over the years.

Water Direct

This is a third party scheme administered by the Department for Work and Pensions (DWP). If you claim certain benefits such as Income Support, Pension Credit, Income-based Jobseeker’s or Employment Support Allowance, we may be able to take deductions straight from your benefits.

In summary, it may be possible for the DWP to pay us directly from your benefits if you are in receipt of one of the above.

The scheme is free and, if successful, you won’t have to worry about any further debt recovery action. You’ll pay your current year’s charges plus a fixed amount to help clear your arrears.

If you’re on assessed charges, there may also be a cheaper tariff for you:

Single Occupier Tariff

Are you the sole occupier of the property? If so, you may be eligible for our single occupier tariff.

Single Room Tariff

We offer a single room tariff which can help those customers who occupy a single room with communal hot water and laundry facilities, such as sheltered accommodation and bedsits.

If you’re interested in going on either of the above tariffs, please get in touch.


This website has been developed by the East Sussex Energy Partnership, funded by East Sussex County Council and is managed by Hastings Borough Council © 2018