Services and support

Services and support


Here in East Sussex there is a wide range of services offering support and help.

East Sussex Community Information Service (ESCIS)

ESCIS is a database of community information and events developed and managed by the Library and Information Service of East Sussex County Council, in association with Brighton and Hove Library Service.

It is a free resource for everyone. Free to list and free to use.

Our website has information about keeping warm and well at home. Listed here are the key services and support available.

Warm Home Check service

This free service helps vulnerable people on low incomes, and families with children and on low incomes, to get advice and support to keep their home warm. It includes: a full assessment of the client’s home and how best to keep it warm; small preventative works such as improving insulation and boiler repairs; installation of new boilers, central heating systems or home insulation (subject to additional eligibility and limited availability).


The coldAlert service is for people across Sussex who would like to receive alerts when severe cold weather events are forecast.

Home fire safety visits

East Sussex Fire and Rescue Service offers free home safety visits to people who are most at risk from fires in their homes.

Energy saving advice

A selection of links to charities and organisations that offer different kinds of support and advice.

Grants and loans

A wide range of links to information and online applications for a wide variety of grants and loans.

Home Works

Home Works provides support to those aged 16 to 64 (a single person, a couple or a family), homeless or at risk of losing their home, and need support to live independently.

STEPS to stay independent

STEPS provides a free short term support service to help people aged 65 or over who face housing difficulties and people aged 18 or over who have a long term physical health condition and need advice and guidance to help them live life to the full.

Local councils

Each local district and borough council has housing officers available to offer advice and support to both homeowners and those in private rented accommodation.

Water help

In East Sussex, Southern Water and South East Water supply our water and they have a number of schemes to assist households with particular needs.

Top tips

Find out our Top Tips to keep warm and well at home.

DIY draught busting

There are lots of small “Do it Yourself” tasks you can do at home to keep warm. Find out more here

Warm Home Check

Our free Warm Home Check Service can help you get ready for winter. Get in contact now.

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This website has been developed by the East Sussex Energy Partnership, funded by East Sussex County Council and is managed by Hastings Borough Council © 2021