Warm Home Check

Support from the Warm Home Check Service whilst we stay at home during the COVID-19 outbreak

With people staying at home, energy costs for households may be increasing during this period. The Warm Home Check service continues to offer telephone advice for anyone struggling to afford to keep warm at home, with money-saving advice and tips on how to stay warm for less.

During this period the service can still offer practical help for eligible households in certain situations where a lack of heating or hot water presents a significant risk to the health and wellbeing of vulnerable residents in private tenures. The service can also deliver emergency temporary heaters to eligible households.

Fuel voucher scheme – extended eligibility during COVID-19 restrictions

If households on a pre-payment energy meter are currently in financial crisis, then the Sussex fuel voucher scheme could help.  The council-supported energy supplier, Your Energy Sussex, has provided money from its fuel poverty fund to make emergency fuel vouchers available to qualifying households across East and West Sussex as well as Brighton & Hove. You do not have to be a Your Energy Sussex customer to receive a voucher.

The vouchers are for vulnerable residents (i.e. due to age or a health condition) who are on limited incomes or means-tested benefits and are facing difficult financial circumstances.  Householders that meet the financial criteria and are shielding or self-isolating as a result of the COVID-19 outbreak will now also be included under the eligibility criteria.

What is the Warm Home Check Service?

It also provides eligible vulnerable households with a holistic home assessment. This can include:

  1. advice on how best to keep their home warm/reduce energy costs
  2. advice on financial support available to help with heating costs
  3. minor home improvement measures such as improving pipe insulation, draught-proofing, boiler service.

Subject to funding being available, the service can also coordinate and source funding for the installation of heating & insulation measures available through schemes such as the government’s Energy Company Obligation (ECO).

An emergency temporary heating scheme is also available.

For the home visit element of this free service you need to:

Own your own property or rent it privately (in East Sussex) and have the owner’s permission to do the work.


– be on a low income and be either diagnosed with a long term condition or living with a diagnosed disability


– be receiving one of the following benefits: Child Tax Credit, Working Tax Credit, Universal Credit, Pension Guarantee Credit and/or Pension Savings Credit, Income Support, Income-based Jobseeker’s Allowance (JSA), Income-related Employment and Support Allowance (ESA)

* There are some income thresholds depending on the size of household.

How to apply

Apply Online here
By texting WARM to 81400
Calling the Citizens Advice ADVICELINE on 03444 111444
Through any Citizens Advice office


To read the Warm Home Check Service privacy notice, please click here.

This website has been developed by the East Sussex Energy Partnership, funded by East Sussex County Council and is managed by Hastings Borough Council © 2018